Establishing a research program & product design process with Ontada.
CASE STUDY
The Question How do we implement a scalable framework for effective user research to meet customer needs and drive great experiences?
The Process We served as a catalyst for Ontada’s research efforts by partnering with their product team, engineers and designers. This work ran parallel with a new product launch, the Health Administration Portal, that needed data-informed design.
What began with research evolved into a custom framework for a product design process with a focus on alignment.
Through formal and informal education including teaching demos, delivering presentations, participating in design critiques and team meetings, and providing continuous feedback about processes, we established a sustainable research process.
Ontada // Research and Process
UX Design
Training an d
Visual Storytelling
Research & Testing
User Experience
Design Leadership & Resourcing 
Healthcare and Life Sciences
The Result Provided guidance and advice on design process and procedures.
Led info sessions on UX sketching, design process, and conducting playbacks.
Provided process documentation and guidance.
Designed Wireframing Kit.
Created frameworks, templates, and processes to help the Ontada team better handle various aspects of design and present to developers.
Demonstrated the best way to design well as a team in the given environment.
The OutcomeWe established a research program that incorporates the voice of the customer to gather and organize data and inform future design; and we provided the client with resources needed to execute and sustain it.
