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Design Leadership & Business Strategies: The Collective
Beyond Borders: Challenges and Opportunities in Global Service Design Frameworks
Global service design strategies have always been tricky to develop, especially when the customer base extends far beyond the company’s home country. However, cultural adaptability and global-local dynamics should be part of business plans from the start. The ability to design and deliver great services for users around the world is essential for organizations looking to gain a foothold in new markets.